Where We're Located

DIRECTIONS:
Exit 4 off the I-290 (Lockport Exit)
Exit 3 off the I-990 (Audubon Exit)
At the bottom of the ramp turn right onto the John James Audubon Parkway. Straight through the signal, 2nd street past the  signal, on the right is Bryant Woods South. We are the second building on the right, 85 Bryant Woods South. Click on the map to the right to refine your map selection.

Office Hours

Our normal office hours are Monday through Friday 9am until 5pm.

Office Policies

Click to download our Office Policy Form.

APPOINTMENTS:
Office visits are by appointment only and vary according to each practitioner's schedule. We do impose a fee for cancellations with less than 24-hours notice.

PRESCRIPTIONS:
All prescription refills must be called in a minimum of one week before your medication runs out. We will not accept prescription refills from walk-in patients. When calling for a prescription refill, or any questions relating to your prescription at ext. 216, your call will always go to voicemail. Please call for prescription refills Monday through Friday between 9:00 a.m. and 5:00 p.m. on our voice mail recording. If phone requests are obtained after 2:00 p.m. , your prescription will be handled the next business day. Please talk slowly and clearly and provide the following information:

• Patient’s first and last name with spelling.

• Medication being requested.

• Phone number where you can be reached for problems.

• Pharmacy name and phone number.

• Whether you want us to call in the prescription, if you will be picking up or if you want it mailed.

There will be $2.50 postage and handling charge added to your account for all mailed prescriptions. We do not call back unless there is a problem. Please note that triplicate prescriptions cannot be called in and must be picked up or mailed.

EMERGENCY CALLS:
For calls that are an emergency during office hours, please ask to speak to the nursing staff. For emergency calls after business hours, please page your doctor. For calls in which you have questions for the doctor that is non- emergent please ask to speak to our nursing staff, who will take a message and notify the doctor of your call. Remember when the doctors are in session with a patient, they cannot be disturbed. Doctors will be told of your phone call in-between patients and calls will be returned either at the end of business day or in-between patients if time allows.

INSURANCE:
Co-pays are to be paid at the time of your appointment, per your insurance contract. Co-pays for mental health coverage do vary from one carrier to another, review the back of your insurance card. If you have any questions regarding your co-pays or authorizations, call your insurance carrier.

RECORD FEES:
There is a fee of $10.00 for NYS disability forms, as well as for other disability forms that are 1 page or less. More complex forms will be charged up to $25.00, depending on the length and time involved to complete the form.  Your records, if copied, will cost $0.75 per copied page. Records requested by other physicians or health professionals rendering active treatment are free of charge. Dictated reports by you clinician will incur a charge based on the amount of time spent on producing the document.  Court appearances are charged by the half day and will differ from clinician to clinician.